At Zonavex, we prioritize your satisfaction with every purchase. This Refund Policy outlines the process for requesting a refund, in line with European Union regulations. By making a purchase from Zonavex, you agree to the terms detailed below.

Eligibility for Refunds

• Damaged or Defective Items:
  If you receive a damaged or defective item, please notify us within 30 days of receipt. We will arrange for a full refund or a replacement, according to your preference.
• Incorrect Items:
  If you receive an incorrect item, please contact us within 30 days. We will promptly provide a refund or dispatch the correct item at no additional cost to you.
• Change of Mind:
  If you change your mind about a purchase, you are eligible for a refund within 30 days of receipt. Please contact our support team for more details.

Refund Process

To request a refund, please contact our customer service team at support@zonavex.com. Provide your order number, details of the item(s), and the reason for your refund request. Our team will guide you through the next steps.

Refund Timeline and Method

Refunds are typically processed within 5 business days after your request is approved. Refunds will be issued using the original payment method unless otherwise arranged.

Consistency in Messaging

Zonavex is committed to clear and consistent communication regarding our Refund Policy. We ensure transparency and integrity in all customer interactions.

For more information on refunds, please refer to our Return Policy.

Thank you for choosing Zonavex. If you have any questions or need assistance, please reach out to our customer support team at support@zonavex.com

For More Information

Trade Name: Zonavex
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7403 130087
Business Mail: support@zonavex.com
Business Address: 639 Harrow Rd, Wembley, London HA0 2EX, United Kingdom