Do you ship overseas?

At Zonavex, we currently only offer free shipping within United States. International shipping is not available at this time.

How long will it take to receive my order?

We take great care in packaging and handling your orders to ensure they arrive in perfect condition, which typically requires 1-2 business days. Once processed, shipping usually takes 5 to 7 business days, depending on the destination and carrier efficiency.

How can I place an order?

Placing an order at Zonavex is straightforward. Simply visit our online store, browse our curated selection, and choose the items you wish to purchase. Add your selections to your cart, then proceed to our secure checkout to complete your purchase with ease.

What are the shipping costs for orders?

A flat £5 shipping fee will be added to all orders at checkout. This fee helps us maintain high-quality shipping services.

How can I cancel my order?

To cancel an order, please contact our customer support team at support@zonavex.com as soon as possible. If the order has not been processed, we will cancel it and issue a refund. If the order is already in process, we may not be able to cancel it but can assist you with the return procedure.

What should I do if I am experiencing tracking issues?

If you have trouble tracking your order or haven’t received tracking information within the expected timeframe, please reach out to our customer support team at support@zonavex.com for assistance.

What should I do if I need to update my shipping address after placing an order?

If you need to change your shipping address after placing an order, contact our customer support team at support@zonavex.com as soon as possible. We will try to accommodate the change, but please note that updates may not be possible once the order is in process.

How do I initiate a return?

To initiate a return, contact our customer support team at support@zonavex.com with details about your order and the item(s) you wish to return.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please notify us within 30 days of receipt at support@zonavex.com. We will arrange for a replacement or issue a refund after verifying the issue.

What payment methods do you accept?

We accept a range of payment methods, including debit and credit cards. Our secure payment system ensures that your transactions are processed safely and efficiently.

Is my account information secure?

We prioritize the security of your account information. Zonavex uses industry-standard security measures to protect your personal and payment details. Shop with confidence knowing your data is safeguarded.

How do you ensure the security of payments made on your website?

Zonavex is committed to PCI DSS compliance, which is a set of security standards designed to ensure the safe handling of credit card information. Our secure environment meets these standards to protect your payment details.

For More Information

Trade Name: Zonavex
Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Number: +44 7403 130087
Business Mail: support@zonavex.com
Business Address: 639 Harrow Rd, Wembley, London HA0 2EX, United Kingdom